Privacy Policy
Dear Wino users: Please carefully read all the terms of this
privacy policy (especially the content shown in bold), confirm
that you have fully understood our processing rules for your
personal information, and make the choices you think are
appropriate. During the reading process, if you have any
questions, you can contact our customer service or our dedicated
department (email:support@wino.live) for consultation. If you do
not agree to any terms in the agreement, you should immediately
stop accessing or Use Wino platform.
The operators and service providers of the Wino platform
(hereinafter also referred to as "Wino" or "we") attach great
importance to the protection of users' personal information and
privacy. Wino It is a social product provided by us. When you
use our services, we may collect and use your relevant
information. Therefore, we have formulated a privacy policy
covering how to collect, store, use, share and protect user
information , We will explain to you through this "Privacy
Policy" how we collect, use and store your personal information
when using the services we provide. We are committed to
maintaining your trust in us and abide by the following
principles to protect your personal information: the principle
of consistent power and responsibility, the principle of clear
purpose, the principle of choice and consent, the principle of
least necessary, the principle of ensuring security, the
principle of subject participation, the principle of openness
and transparency, etc. At the same time, we promise that we will
adopt corresponding security protection measures to protect your
personal information in accordance with the mature security
standards of the industry.
This "Privacy Policy" is closely related to the Wino service you
use. I hope you will read it carefully, and if necessary, make
the choices you think are appropriate in accordance with the
guidelines of this "Privacy Policy". If you use the services of
"Wino", it means that you agree with our content in this policy.
Unless otherwise agreed, the terms used in this policy have the
same meaning as those in the Wino User Agreement.
According to relevant laws and regulations, if you are a minor
under the age of 18, you should obtain the consent of your
parent or legal guardian before using the services of "Wino". If
you are the guardian of a minor, if you have any questions about
the personal information of the minor under your guardianship,
please contact us through the contact information in Article 10.
Article 1. What personal information do we collect about you
The business functions we provide need to rely on some
information to run. If you choose to use this business function,
you need to provide us with or allow us to collect the necessary
information. During your use of Wino's services, Wino may
collect, store and use the following information related to you.
If you do not provide relevant information, you may not be able
to register as our user or enjoy some of the services we
provide, or you may not be able to achieve the intended effects
of the relevant services.
1.You can choose when you register for the Wino service, "Wino"
may collect the information you filled in when you registered
your account, such as your nickname, mobile phone number,
Facebook and other information. This information is collected to
help you complete "Wino" Register to protect the security of
your "Wino" account. Your name, mobile phone number and other
information belong to the sensitive personal information
provided by you, and this information is collected to meet the
requirements of the network real-name system of relevant laws
and regulations. If you do not provide such information, you may
not be able to use our services normally. If you take the
initiative to provide your sensitive information, it means that
you agree that we will process your personal sensitive
information in accordance with the purposes and methods
described in this policy. In addition, "Wino" will also collect
the information you obtain when using the service, including but
not limited to the following information: gender, age, photos,
etc., in order to allow you to use the "Wino" service functions
normally. In addition to personal information, "Wino" will
collect some information that has nothing to do with the user,
including but not limited to IP address, access time, browser
type, etc. This information will be used for platform
management, behavior tracking, and to improve the service
quality of the platform. It is also the basic information that
"Wino" must collect to provide you with services.
2. When you use the "Wino" voice chat function, the text
information you upload will be stored on our server for 24
hours. Because storage is necessary to achieve this function. We
will store it in an encrypted way, and you can delete this
information at any time. Unless you independently choose or
comply with relevant laws and regulations, "Wino" will not
disclose or use user's original content to third parties, or use
it for other channels other than this function.
3. When you use voice and camera functions, we will use your
camera and microphone permissions after obtaining your consent
to ensure that you can use the corresponding functions and
services normally. In addition, you can also turn off related
functions at any time. Please note that when you turn on these
permissions, you authorize us to collect and use personal
information to implement the above functions. If you turn off
the permissions, you cancel these authorizations, and we will no
longer continue to collect and use your personal information.
Information, and cannot provide you with the above-mentioned
functions corresponding to these authorizations. Your decision
to close the authority will not affect the previous processing
of personal information based on your authorization.
4. Without obtaining your address book permission, we will not
collect the information in your address book. When you use the
address book function, we will irreversibly encrypt your address
book information and only collect encrypted information. The
above information is personal sensitive information. Refusal to
provide this information will only make you unable to use the
above functions, but will not affect your normal use of other
functions of "Wino".
5. In addition, in accordance with relevant laws, regulations
and national standards, in the following situations, we may
collect and use your personal information without asking for
your authorization and consent:
1) Those directly related to national interests such as national
security and national defense security; those directly related
to major public interests such as public safety, public health,
and public knowledge;
2) Directly related to criminal investigation, prosecution,
trial, and execution of judgments;
3) For the purpose of protecting your or other individuals'
life, property, reputation and other major legal rights and
interests, but it is difficult to obtain the consent of the
person;
4) The personal information collected is disclosed to the public
by yourself;
5) Collect personal information from legally publicly disclosed
information, such as legal news reports, government information
disclosure and other channels;
6) Necessary for signing and fulfilling the contract according
to your requirements;
7) It is necessary to maintain the safe and stable operation of
the products or services provided, such as discovering and
disposing of product or service failures;
8) Necessary for the development of legal news reports;
9) When it is necessary to carry out statistical or academic
research in public interest, and when it provides the results of
academic research or description to the outside, the personal
information contained in the results is de-identified;
10) Other circumstances stipulated by laws and regulations.
Please understand that the functions and services we provide to
you are constantly updated and developed. If a function or
service is not mentioned in the foregoing description and your
information is collected, we will use page prompts, interactive
processes, website announcements, etc. Separately explain to you
the content, scope and purpose of information collection in
order to obtain your consent.
Please note that currently Wino will not actively allow third
parties to obtain your personal information. If you need to
indirectly obtain your personal information from a third party
for business development in the future, we will clearly indicate
to you the source, type and scope of use of your personal
information before obtaining it. The scope of authorization and
consent when the three parties provide personal information, we
will obtain your express consent before processing your personal
information; in addition, we will strictly abide by the relevant
laws and regulations, and require the third party to guarantee
their provision The legality of the information.
Article 2. "Wino" Information Storage
2.1 Duration of information storage
Generally speaking, we only keep your personal information for
the time necessary to achieve the purpose, such as:
Mobile number/FACEBOOK account/GOOGLE account: If you need to
use the "Wino" service, we need to keep your mobile number to
ensure that you use the service normally. When you log out of
the "Wino" account, we will delete the corresponding information
.
When our products or services cease to operate, we will notify
you in the form of push notifications, announcements, etc., and
delete your personal information or anonymize them within a
reasonable period of time.
2.2 Information Security
In the "Wino" social network, user profiles include user
information, and users can select friends and non-friends to
view in their personal information. We strive to provide
protection for users' information security to prevent
information loss, improper use, unauthorized access or
disclosure.
How we protect your personal information
(1) We have used safety protection measures that comply with
industry standards to protect the personal information you
provide to prevent unauthorized access, public disclosure, use,
modification, damage or loss of data. We will take all
reasonable and feasible measures to protect your personal
information.
(2) We will take all reasonable and feasible measures to ensure
that irrelevant personal information is not collected. We will
only retain your personal information for the period required to
achieve the purpose stated in the policy, unless it is necessary
to extend the retention period or is permitted by law.
(3) We will regularly update and disclose the relevant content
of the report on security risks, personal information security
impact assessment, etc.
(4) The Internet environment is not 100% secure. We will try our
best to ensure or guarantee the security of any information you
send to us. If our physical, technical, or management protection
facilities are damaged, resulting in unauthorized access, public
disclosure, tampering, or destruction of information, resulting
in damage to your legitimate rights and interests, we will bear
the corresponding legal responsibility.
(5) In the unfortunate event of a personal information security
incident, we will promptly inform you in accordance with the
requirements of laws and regulations: the basic situation and
possible impact of the security incident, the disposal measures
we have taken or will take, and you can independently prevent
and Suggestions to reduce risks, remedial measures for you, etc.
We will promptly inform you of the relevant situation of the
incident by email, letter, telephone, push notification, etc. If
it is difficult to inform the subject of personal information
one by one, we will adopt a reasonable and effective way to
issue an announcement. At the same time, we will proactively
report the handling of personal information security incidents
in accordance with the requirements of the regulatory
authorities.
2.4 Your rights
In accordance with relevant laws, regulations, and standards, as
well as common practices in other countries and regions, we
guarantee that you exercise the following rights with respect to
your personal information:
(1) Access your personal information
You have the right to access your personal information, except
for exceptions provided by laws and regulations.
If you cannot access the personal information through the above
link, you can use our web form to contact at any time, or send
an email to [support@wino.live]. We will respond to your access
request within 30 days.
As long as we do not need to invest too much, we will provide
you with other personal information generated during your use of
our products or services.
(2) Correct your personal information
When you find that the personal information we process about you
is wrong, you have the right to request us to make corrections.
You can apply for correction through the methods listed in "(1)
Access to your personal information".
If you are unable to correct the personal information through
the above link, you can use our web form to contact at any time,
or send an email to [support@wino.live]. We will respond to your
correction request within 30 days.
(3) Delete your personal information
In the following situations, you can request us to delete
personal information:
1. If our handling of personal information violates laws and
regulations;
2. If we collect and use your personal information without your
consent;
3. If our handling of personal information violates our
agreement with you;
4. If you no longer use our products or services, or you cancel
your account;
5. If we no longer provide you with products or services.
If we decide to respond to your deletion request, we will also
notify the entities that have obtained your personal information
from us and require them to delete them in a timely manner,
unless laws and regulations provide otherwise, or these entities
obtain your independent authorization. When you delete
information from our service, we may not delete the
corresponding information in the backup system immediately, but
we will delete the information when the backup is updated.
(4) Change the scope of your authorization
Each business function requires some basic personal information
to be completed. For the collection and use of additional
personal information, you can give or withdraw your
authorization and consent at any time. After you withdraw your
consent, we will no longer process the corresponding personal
information. However, your decision to withdraw your consent
will not affect the previous processing of personal information
based on your authorization.
(5) The personal information subject cancels the account
You can cancel the previously registered account at any time,
and you can send a cancellation request to our email
[support@wino.live]. After canceling your account, we will stop
providing products or services to you, and delete your personal
information at your request, unless otherwise provided by laws
and regulations.
(6) Constraint information system automatic decision-making
In some business functions, we may only make decisions based on
non-manual automatic decision-making mechanisms including
information systems and algorithms. If these decisions
significantly affect your legal rights, you have the right to
ask us for an explanation, and we will also provide appropriate
remedies.
(7) Responding to your above request
To ensure safety, you may need to provide a written request or
prove your identity in other ways. We may ask you to verify your
identity before processing your request. We will reply within
thirty days. If you are not satisfied, you can also complain
through the following channels:[support@wino.live]
For your reasonable request, we do not charge fees in principle,
but for repeated requests that exceed reasonable limits, we will
charge a certain cost depending on the circumstances. For those
that are unreasonably repeated, require excessive technical
means (for example, the need to develop new systems or
fundamentally change current practices), bring risks to the
legitimate rights and interests of others, or are very
impractical (for example, involving information stored on backup
disks) Request, we may refuse.
In the following situations, we will not be able to respond to
your request:
(1) It is related to the performance of the obligations
stipulated by laws and regulations by the personal information
controller;
(2) Directly related to national security and national defense
security;
(3) It is directly related to public safety, public health, and
major public interests;
(4) Directly related to criminal investigation, prosecution,
trial, and execution of judgments;
(5) The personal information controller has sufficient evidence
to show that the personal information subject has subjective
malice or abuse of rights;
(6) It is difficult to obtain the consent of the individual in
order to protect the life, property and other major legal rights
of the personal information subject or other individuals;
(7) Responding to the request of the personal information
subject will cause serious damage to the lawful rights and
interests of the personal information subject or other
individuals or organizations;
(8) Involving commercial secrets.
Article 3. Use of information
3.1. We will use your personal information for the following
purposes:
(1) Provide you with personalized services.
(2) Help us design new services and enhance existing service
experience.
(3) When we provide services, it is used for identity
verification, customer service, security prevention, fraud
monitoring, archiving and backup purposes to ensure the security
of the products and services we provide to you.
(4) To send you information about products and services that may
be of interest to you; to provide you with more relevant
advertisements to replace commonly placed advertisements; to
invite you to participate in platform activities and market
surveys.
(5) Carry out internal audit, data analysis and research to
better improve our products, services and communication with
users.
In order to ensure the security of the service and help us
better understand the operation of our applications, we may
record relevant information, such as the frequency of your use
of the application, crash data, overall usage, performance data,
and the source of the application. We will not combine the
information we store in the analysis software with any
personally identifiable information you provide in the
application.
If we use your personal information beyond the stated purpose at
the time of collection and the scope of direct or reasonable
connection, we will notify you again and obtain your express
consent before using your personal information.
3.2. Other information usage methods
3.2.1. Sharing
We will not provide your personal information to third parties
without your consent or authorization. However, with your
confirmation and consent, we can share your personal information
in the following situations:
(1) Sharing with consent: After obtaining your explicit consent,
we will share your personal information with other parties.
(2) Shared with our affiliated companies: within the scope of
the purpose of use stated in this policy, your personal
information may be shared with our affiliated companies. As a
policy, we will only share necessary information. If the
affiliated company wants to change the purpose of processing
personal information, it will again seek your authorization and
consent.
(3) Sharing with authorized partners: We may share some of your
personal information with partners to provide better customer
service and user experience. For example, when we send you a
gift (if any), we must share your personal information with the
logistics service provider in order to arrange the delivery, or
arrange for a partner to provide you with services. We will only
process your personal information for specific, clear and legal
purposes, and will only share information necessary to provide
services. At the same time, we will sign a strict
confidentiality agreement with them, requiring them to handle
personal information in accordance with our instructions, this
policy and any other relevant confidentiality and security
measures.
(4) Sharing under statutory circumstances: We may share your
personal information externally in accordance with laws and
regulations, the need for litigation dispute resolution, or the
requirements of administrative and judicial organs in accordance
with the law.
3.2.2. Transfer
We will not transfer your personal information to any company,
organization or individual, except in the following cases:
(1) Transfer with explicit consent: After obtaining your
explicit consent, we will transfer your personal information to
other parties;
(2) When it involves a merger, acquisition or bankruptcy
liquidation, if it involves the transfer of personal
information, we will require the new company or organization
that holds your personal information to continue to be bound by
this privacy policy, otherwise we will require the company or
organization Re-seek authorization and consent from you.
3.2.3. Public disclosure
We will only publicly disclose your personal information under
the following circumstances and under the premise of adopting
safety protection measures that comply with laws and industry
standards:
(1) Obtain your explicit consent;
(2) Based on laws and regulations, legal procedures, litigation
or mandatory requirements of government authorities. However, we
guarantee that, on the premise of complying with laws and
regulations, when we receive the above-mentioned request for
information disclosure, we will require the corresponding legal
documents to be issued.
At present, we will not actively share or transfer your personal
information to a third party outside of Wino. If there are other
sharing or transfer of your personal information or you need us
to share or transfer your personal information to a third party
outside of Wino , We will directly or confirm that a third party
obtains your express consent to the above behavior.
We will not publicly disclose the personal information it
collects. If public disclosure is necessary, we will inform you
of the purpose of the public disclosure, the type of information
disclosed, and the sensitive information that may be involved,
and obtain your express consent.
With the continuous development of our business, we may conduct
mergers, acquisitions, asset transfers and other transactions.
We will inform you of the relevant circumstances and continue to
protect or require new controllers to continue to protect your
personal information in accordance with laws and regulations and
standards not lower than those required by this guide.
In addition, in accordance with relevant laws, regulations and
national standards, in the following situations, we may share,
transfer, and publicly disclose personal information without
prior authorization and consent from the personal information
subject:
1) Directly related to national security and national defense
security;
2) Directly related to public safety, public health, and major
public interests;
3) Directly related to criminal investigation, prosecution,
trial and execution of judgments;
4) In order to protect the life and property of the personal
information subject or other individuals, but it is difficult to
obtain the consent of the person;
5) Personal information that the subject of personal information
discloses to the public by himself;
6) Collect personal information from legally publicly disclosed
information, such as legal news reports, government information
disclosure and other channels.
Article 4. External links
"Wino" contains links to some external platforms. "Wino" is not
responsible for the privacy management and behavior of these
platforms. When jumping to an external platform, users should
read the privacy policy of that platform. The privacy
regulations provided here are only used by "Wino" to collect and
manage user information.
Article 5. Your rights
As a "Wino" user, during your use of "Wino", you have the right
to correct and delete your personal information and cancel your
account. In addition, we have also set up complaints and
reporting channels, and your comments will be dealt with in a
timely manner.
Article 6. Security
The security of "Wino" user information is protected by a
password set by the user. "Wino" attaches great importance to
protecting the privacy of user information. We take various
measures to protect user information in the database. We also
have strict restrictions on platform personnel who need to work
in the database, such as customer service and technical
maintenance. However, we cannot completely guarantee the
security of user information. Some irresistible factors, such as
illegal intrusion and use, software and hardware crashes, etc.,
may cause damage to user information to a certain extent.
Article 7. Protection of minors
We attach great importance to the protection of the personal
information of minors. According to relevant laws and
regulations, if you are a minor under the age of 18, you should
obtain the written consent of your parent or legal guardian
before using the Wino service. If you are the guardian of a
minor, if you have any questions about the personal information
of the minor under your supervision, please contact us through
the contact information of this policy.
7.1 How do we handle children's personal information
Our products, websites and services are mainly for adults.
Without the consent of their parents or guardians, children
should not create their own personal information subject
accounts. For the collection of children's personal information
with parental consent, we will only use or publicly disclose
this information when permitted by law, the parent or guardian's
explicit consent, or necessary to protect the child. Although
local laws and customs define children differently, we treat
anyone under the age of 14 as a child. If we find that we have
collected children’s personal information without first
obtaining verifiable parental consent, we will try to delete the
relevant data as soon as possible.
Article 8. Disclosure of user information
Except for the situations described in this privacy policy,
"Wino" will not disclose the user's personally identifiable
information to any third party, with the following exceptions:
(1) When laws and regulations require "Wino" to respond to
certain law enforcement procedures;
(2) When it is necessary to fulfill the "Wino" terms of service
and protect the rights of the platform;
(3) When the safety of users and users needs to be protected.
"Wino" reserves the right to transfer user information to the
service successor under certain circumstances, such as the
acquisition of "Wino" or the transfer of assets.
Article 9. Update of privacy policy
When our privacy policy is updated, we will show you the changed
privacy policy in the form of push notifications and pop-up
windows on "Wino". Only after you click the consent button in
the pop-up window will we follow the updated guidelines to
collect, use, and store your personal information.
9.1 How to update this policy
Our personal information protection policy may change. Without
your explicit consent, we will not reduce your rights in
accordance with this personal information protection policy. We
will post any changes to this policy on this page. For major
changes, we will also provide more noticeable notifications
(including for certain services, we will send notifications by
email to explain the specific changes to the personal
information protection policy).
9.2 The major changes referred to in this policy include but are
not limited to:
(1) Our service model has undergone major changes. Such as the
purpose of processing personal information, the type of personal
information processed, the way of using personal information,
etc.;
(2) Significant changes have taken place in our ownership
structure and organizational structure. Such as changes in
owners caused by business adjustments.
(3) The main objects of personal information sharing, transfer
or public disclosure have changed;
(4) Your right to participate in the processing of personal
information and how to exercise it has undergone major changes;
(5) When the department responsible for handling personal
information security, contact information and complaint channels
change;
(6) When the personal information security impact assessment
report shows that there is a high risk. We will also archive the
old version of this policy for your review.
Article 10. Contact us
If you have questions about privacy protection, policy
implementation or platform operation, please send your comments
or suggestions to our email [support@wino.live]. We will review
the issues involved as soon as possible and respond promptly.
Update date: Jully 9, 2024